Fast paced, 5 doctor practice in Billings, MT with focus on orthopedics, surgery, and excellent patient care seeking dedicated veterinary receptionist to work part time or full time. Candidates need to be enthusiastic, hard-working, great with people, and eager to learn. Vet receptionists and those with quality experience desired.
We foster a team-oriented environment with a strong emphasis on excellence in delivering patient care, client service and team development. Team retention is high with eight members working with us 10-20+ years.
The veterinary receptionist is the front-line representative of the clinic, initiating the process of establishing relationships with our clients, both in person and over the phone. As a Receptionist, you will be the first point of contact for our company. You will welcome and greet our clients and their pets as they come in and serve as the conduit between them and the rest of our health care team. You will keep the hospital running smoothly by answering phone calls, scheduling appointments and procedures, generating and maintaining medical records, admitting and discharging patients, filling prescriptions, entering charges, conducting financial transactions, sending and receiving referral paperwork, performing reminder and follow-up calls, and stocking and maintaining the public areas of the hospital.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations and communications. Multitasking and stress management skills are essential for this position, as are good critical thinking and problem-solving skills, follow-through, compassion, a positive team-oriented attitude, and excellent communication skills. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to provide excellent customer service to our clients and execute all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome clients as soon as they arrive
- Maintain a warm yet professional demeanor and appearance at all times; with every client interaction, whether over the phone or in person, assume the responsibility for making a good first impression on behalf of the entire hospital
- Provide excellent customer service; greet each client and pet warmly as they enter, and be attentive, helpful, and informative; provide information on our services, fees, preventive healthcare recommendations, payment policy, and over the counter products
- Answer, screen and forward incoming phone calls. Make follow-up calls in a timely fashion and record all client communications in chart; notify doctor if any questions or concerns need to be addressed
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Schedule appointments, procedures (surgical, dental, and medical), boarding stays, and physical rehabilitation visits according to our established scheduling protocols
- Promote the hospital's website to clients as a helpful source for obtaining educational materials and information about procedures and services
- Confirm all appointments and procedures via phone, text, or email one day in advance; remind each client of their appointment/admission time, and any special instructions (such as taking away food or water after midnight), and items to bring (such as fecal samples, records, etc.)
- Obtain appropriate consent forms for patients being admitted and relay appropriate information between client and doctor/tech/management as necessary
- Enter patient charges, collect payment for services, process payment transactions, and assist clients when necessary to transport a patient to or from their vehicle or to carry food and other purchases out to their car.
- Maintain professional, ethical, and friendly behavior at all times; demonstrate compassion and patience when interacting with grieving or distressed clients, and remain civil and professional with frustrated clients
Skills
- Professional attitude and appearance
- Desire and determination to strive to learn and continually improve
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person