Locations:
Framingham WIC, 7 Bishop Street, MA
Marlboro WIC, 230 Maple Street, MA
Waltham WIC, 32 South Street, MA
Summary:
Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.
Why Work for SMOC?
- Work/life balance and a 35-hour work week.
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
- Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
- Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
- EyeMed Vision Insurance
- 403(B) Retirement Plan with a company match on day one.
- Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Travel to multiple WIC sites.
- Answer and direct phone calls.
- Screen applicant inquiries for eligibility.
- Manage appointment scheduling/rescheduling including reminder phone calls.
- Greet and triage participants to appropriate staff.
- Oversee flow of applicants/participants in waiting area.
- Clerical duties as assigned/required.
- Verification of identity, income, residency, participant category and data entry.
- Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
- Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
- Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
- Issuing and re-issuing food/formula prescriptions/benefits.
- Security of WIC e-cards.
- Receive training and attend appropriate in-services to attain competency and earn CEUs.
- Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
- Participate in quality assurance activities.
- Assist in the planning and development of education materials and group nutrition education activities.
- Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work
- Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
- Other duties as assigned.
Knowledge and Skill Requirements
- Fluency in English, Spanish AND Portuguese
- High School Diploma or GED
- Valid Driver’s License
- Reliable, daily means of transportation to/from/between multiple WIC sites
- Availability to work during morning, afternoon, evening and Saturday hours
- One year office experience with good computer skills
- One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker
- Excellent communication, interpersonal and customer service skills
- Well-organized, systematic, team-work approach to work
- Interest in nutrition or health care
- Sensitivity to the needs of participant population.
Organizational Relationship: Directly reports to Program Director. Indirectly reports to Senior Nutritionist. Direct reports of this position are N/A. Indirect reports of this position are N/A.
Physical Requirements: Ability to drive. Ability to see and read a computer screen and paper documents. Sitting for sustained periods of time.
Working Conditions: This position will travel to multiple locations within the state (see listed above). The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday, Wednesday, Thursday & Friday 8:30 am - 4:30pm and Tuesday 11:30am - 7:00pm
We are an equal opportunity employer committed to diversity in the workplace.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 35 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Patient demographics:
Schedule:
- Day shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Language:
- English, Spanish, and Portuguese (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person