We are currently seeking a FT Concierge for the hours of 12p-8p.
Come join the amazing team at Logan Square Rehabilitation & Healthcare Center and see why we stand out from the rest. Logan Square is a beautiful and updated nursing facility with a warm and friendly staff.
Job Summary
The Concierge is responsible for enhancing the experience for patients, residents, families, and visitors by providing appropriate hospitality and concierge services.
Job Duties
- Ensure room readiness for new admissions
- Greet new admissions on arrival and ensure they are comfortable
- Consult with nurses to discuss newly admitted patients
- Provide leadership/Dept Head contact information as well as Hotline and Guest Services to residents and families
- Orient new residents to the Unit and Facility
- Respond to call lights and resident requests for assistance
- Work with all relevant departments to communicate resident requests and/or concerns for follow up and resolution. Ensure that resolution has been achieved.
- Conduct satisfaction surveys during resident’s stay and post discharge
Requirements
- Experience in healthcare setting preferred
- Exceptionally strong customer service
- Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.
- Excellent verbal and written communications skills and phone etiquette.
- Experience in dealing with multiple demands simultaneously.
- Ability to deal with people of varying personalities and temperaments.
- Ability to take initiative to resolve immediate problems.
Join a company that admires, cares, appreciates, and values its employees!
Proudly Support by Marquis Health Consulting Services
We offer many exciting benefits:
- Generous Tuition Reimbursement (up to $2,500 per year)
- Employee Referral Bonus (up to $1,000)
- Health, Vision, and Dental Benefits
- Employee Engagement/Culture Committee
- Cell Phone Plan Discounts
- Company Sponsored Life Insurance