About us
We are professional, agile and our goal is to provide our customers with award-winning travel insurance that provides whole-trip travel coverage and care to bring out the best in each journey with industry-leading technology that enables smarter, faster, smoother assistance and claims resolutions. Our robust travel insurance covers your health, your trip, your stuff, and even your pet, via an app that provides real-time proactive solutions, quick reimbursements and 24/7 customer experience specialists who turn travel mishaps into laugh-about-it-later memories. Join our team of travel and insurance experts as we set a new standard by overdelivering in an industry oftentimes synonymous with doing the opposite..
Our work environment includes:
- Modern office setting
- Food provided
Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Qualifications:
- 2+ years of Customer Service related experience within the Insurance industry
- Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
- Provide real-time support related to travel inquiries & emergency events.
- Collect & monitor travel intelligence information.
- Interact with travel & medical providers.
- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
- Efficiently handle customer complaints with empathy, knowledge and understanding.
- Complete customer requests in a friendly, professional and timely manner.
- Work collaboratively across teams and departments to help solve any matter at hand.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
Work setting:
Experience:
- Customer service: 2 years (Required)
Location:
- Richmond, VA 23219 (Required)
Ability to Commute:
- Richmond, VA 23219 (Required)
Work Location: Hybrid remote in Richmond, VA 23219