Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
- Partners with the restaurant manager - (AOR) in restaurant capability, call backs and appropriate follow-up for orders.
- Follow-up with guest to ensure Portillo’s is meeting and exceeding their expectations.
- Build and maintain strong relationships with existing catering guests, serving as the primary point of contact for catering related matters.
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
- Negotiate catering contracts with potential guests,
- Drive catering and delivery business for territory restaurants within by cold calling, utilizing business lists, and canvassing.
- Achieve weekly business development activities goals which includes canvassing to B2B guest, email follow-up on visits, food tastings, and lapse user check-ins through email, calls, and visits.
- Support catering coordinators with large catering guest first time purchase to build a strong relationship with guest.
- Adhere to all safety and sanitation standards and follow all applicable traffic laws.
- Maintain accurate records of all interactions with guests in our Portillo’s CRM system.
Energy: We move with urgency and passion, while maintaining attention to detail
- Identify and forge strategic partnerships with other businesses, organizations, and institutions to expand the catering client base.
- Stay informed about industry trends, competitor activities, and market developments to identify new catering opportunities.
- Represent the company at industry events, conferences, and trade shows to network with potential guests and promote catering opportunities.
- Asks for the business-ensures we are actively pursuing all opportunities to drive catering orders with B2B guest.
Fun: We entertain our guests, we connect authentically, and we make each other smile
- Communicate strategically with internal and external partners.
- Serve as Brand Ambassador for our brand when in the field.