Business Development Center Assistant Manager will help oversee all aspects of the Business Development Center operations. This role will assist with leading a team of dedicated professionals focused on generating leads, nurturing customer relationships, and driving revenue growth through effective communication and customer engagement strategies.
REQUIREMENTS AND QUALIFICATIONS
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Must have a high school diploma or equivalent
- Attention to detail, organization, time management skills, ability to work as a team
- Superior customer service skills, excellent communication and interpersonal skills
- Analytical mindset with the ability to use data-driven insights for decision-making
- Ability to multitask while maintaining a high attention to detail
- Ambitious, goal-oriented mentality and eager to improve
- Adapt to the demands of business needs
- Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O’GARA and its brands
- Maintain a high level of professional personal appearance and conduct
- Valid Nevada driver’s license and insurable
DUTIES AND RESPONSIBILITIES
- Develop and implement BDC strategies to generate and convert leads, maximize customer retention, and achieve sales and revenue goals
- Assistant with engaging and motivating team members to achieve key goals and performance expectations
- Work with the Marketing team to manage and develop the media plan and various advertising and promotional campaigns
- Create and maintain a good working relationship with all departments
- Assist with customer complaints in such a way to ensure a high level of customer satisfaction
- Maintain an enthusiastic attitude to build positive employee attitudes and morale
- Manage database, ensuring that records are complete and current
- Recording information, processing, and filing forms
- Log all customer attempts and comments into CRM tool and schedule follow-up calls
- Confirm scheduled appointments
- Re-schedule “no show” customer appointments
- Follow up with sales department to find out about the appointment and the outcome
- Manage and update customer’s changes in the database
- Manage customer website requests (internet inquiries)
- Contact internet clients via email and phone to schedule sales appointments
- Continuously assess and improve BDC processes, workflows, and lead management systems to enhance efficiency and effectiveness
- Monitor key performance indicators (KPIs) such as conversion rates, response times, and lead quality, and provide regular reports to senior management
- Conduct training sessions and workshops to enhance the skills and knowledge of BDC team members, ensuring they stay up to date with industry trends and best practices
EMPLOYEE BENEFITS
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Health, Dental, and Vision coverage for employees
- 401K Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.