Do you want to work in a small office with a fun and enjoyable work environment? Liberty Awnings and Shades is a long-standing company that manufactures, sells and installs retractable awnings and shades all over the Valley. We are looking to hire a customer service/scheduler who really enjoys people. We have a small, cheerful work environment with a fun and outgoing team. This is a fun position that has many duties and interaction with a lot of different people. The position includes the following:
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Responding promptly to customer inquiries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Maintaining a positive, empathetic and professional attitude towards customers at all times
Preferred Qualifications
- Strong candidates will have robust written and verbal communication skills. These are vital to the consultative process when recommending appropriate solutions while also educating our participants.
- 1 year experience using computer applications at work or school
- Superior listening skills when analyzing account information to better understand client needs
- Focused analytical skills and attention to detail to adhere to policies, procedures, and guidelines
- Ability to adapt and implement changes as market and business conditions evolve
- Receptive to mentoring and feedback for continuous improvement
- Attention to detail and excellent quality
Requirements:
Must be Extremely Organized
Willing and helpful attitude towards people
Ability to multi-task daily
Must have a "Team Player" attitude.
Friendly and outgoing personality with exceptional communication skills
Must pass a simple math and measuring test, drug test, background check and E verify
Experience with high volume phone system
Hours are Monday - Friday 8:00am – 4:30pm
Compensation: $20.00 an hour
Benefits include Health insurance, Paid Time off, Paid Holidays and Paid vacations
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person