Job details
Job Type
Full-time
Full Job Description
Wilson Brother’s/NAPA. is now hiring Parts Counterperson who provides prompt, courteous and efficient service to all customers while maintaining positive and collaborative interpersonal relationships with the store team. Customer service is what separates Wilson Brothers from our competition, and our sales team work every day to accomplish this mission. This position is responsible for assisting the customer to understand their parts needs, look up those parts and all associated needed components. Offer alternative parts when the need is assessed to the customer requests. You will assist Store Managers with sales, customer service, and store appearance and operations.
Essential Job Functions:
- Positively greet all customers when they enter the store, ensuring that our customers are served professionally every time.
- Perform all store closing duties, closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc. as needed
- Protect company and store assets by greeting and observing customers and employees on the display floor
- Assist customer on the phone or in person in a friendly, professional and efficient manner.
- Focuses on offering the right part the first time, accuracy is critical.
- As a Counterperson you will need to exhaust all resources to find the customer a part.
- Keeps all work areas clean, orderly and free of clutter.
- Other Duties as assigned by Supervisor.
Qualifications:
- Ability to provide outstanding, friendly, and professional customer service
- Retail sales experience, preferably in auto parts is desired but not required
- Automotive systems and repair knowledge is desired but not required
- ASE certification preferred
- Ability to work with others in a team environment and fosters healthy working relationships.
- Ability to give and take directions in a fast-paced work environment
- Stay focused on and completes assigned tasks in a timely manner
- Customer friendly appearance and mannerism, Represent Wilson Brothers in a professional manner.
PYHSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle, or feel, reach with hands and arms, talk and hear during the duration of your shift (up to 8 hours). The employee is occasionally required to stoop, kneel, crouch, or crawl. Must be able to lift 50 pounds from the floor to overhead, bend and twist.
Candidates must be able to pass a drug test and/or MVR check, as applicable for the role.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
License/Certification:
- ASE Certification (Preferred)
Work Location: In person