Summary:
Responsible for leading assigned employees in the successful completion of assigned tasks, projects, and job duties. Perform all Cage Cashier duties which include, but are not limited to: Make change, cash checks, and sort coins. Operate computer systems to process and verify guest credit and check-cashing activity as well as exchanging chips, tokens, and promotional items for cash.
Essential Functions and Responsibilities:
- Assist with training and developing department staff, as assigned
- Provide direction to assigned staff and oversee projects assigned to staff
- Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
- Address any escalated situations that may arise with guests
- Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron’s checks, casino credit, forms, keys and records relating to the casino cage and pit
- Remain knowledgeable of local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures
- Report any monetary or procedural discrepancy to the Cage Manager in a timely manner
- Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino
- Issues necessary operating funds to other departments
- Balance assigned funds and maintain an organized workstation
- Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system
- Maintain and complete various gaming and company forms and reports
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Provide outstanding customer service in a timely manner to both guests and fellow employees
- Perform other duties as assigned