Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and be proficient in phone etiquette, data entry, and providing exceptional customer service. Fluency in Spanish is a plus.
Duties:
- Answer incoming calls and assist customers with inquiries or issues
- Perform data entry to update customer information in the system
- Utilize sales techniques to promote products or services
- Communicate effectively in English and Spanish, both verbally and in writing
- Provide outstanding customer service through various communication channels
- Conduct outbound calling for follow-ups or sales opportunities
- Cold / Warm Calling
- Upsell products or services to enhance customer experience
· Managing large amounts of inbound and outbound calls in a timely manner
· Identifying income-eligible PG& E customers from a proprietary database.
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Meet personal/team qualitative and quantitative targets
· Schedule appointments for Energy Specialists based on availability.
· Using appointments plus software to schedule appointments.
· Understanding and communicating program offerings and requirements.
· Obtaining owner permission for work to be completed.
Experience:
- Previous experience in a customer service role is preferred
- Track record of over-achieving quota
- Multilingual abilities are advantageous, particularly proficiency in Spanish
- Strong phone etiquette and communication skills
- Proficiency in data entry and navigating CRM computer systems
- Ability to upsell and promote products effectively
- Ability to multi-task, prioritize, and time management
- Previous role in customer service
- High School degree
This position offers the opportunity to work in a dynamic customer service environment where your communication skills will be key to providing exceptional service.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Supplemental pay types:
Weekly day range:
Work setting:
Ability to Commute:
- Vacaville, CA 95688 (Required)
Ability to Relocate:
- Vacaville, CA 95688: Relocate before starting work (Required)
Work Location: In person