Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Writer. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. This is a full-time position with competitive pay and benefits.
Duties:
- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document them for the technicians
- Schedule appointments and manage the service department's calendar
- Provide estimates for repairs and communicate them to customers
- Upsell additional services or products that may benefit the customer
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their equipment throughout the repair process
- Process payments and handle financial transactions
- Maintain accurate records of all service orders and invoices
Qualifications:
- Previous experience in a service or repair environment is preferred
- Strong knowledge of equipment diagnostics
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient computer skills for data entry and generating reports
- Upselling skills to promote additional services or products
- Attention to detail and strong organizational skills
Benefits:
- Competitive pay based on experience
- Health insurance options available
- Paid time off and holidays
If you are a motivated individual with a passion for providing exceptional customer service in the automotive industry, we encourage you to apply for the position of Service Writer. Join our team and contribute to our mission of delivering top-notch automotive service to our valued customers.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Every weekend
- Monday to Friday
Shift:
Ability to Relocate:
- Warrenton, VA 20186: Relocate before starting work (Required)
Work Location: In person