FRONT DESK ADMINISTRATOR
The Front Desk Administrator is a valuable member of the Philanthropy team and essential to the daily operations of the Wayne Office. This position supports First Step’s mission by ensuring staff, clients, and other visitors are tended to, well-supported, and that the office maintains high functionality and accessibility. They will have daily interactions with survivors of domestic and sexual violence. The Wayne Front Desk Admin also plays a special role in community resource stewardship and management.
First Step provides comprehensive training and supervision to all employees. Opportunities for career growth and exploring other interests like public speaking, grant writing, policy development, social action, strategic planning, board oversight, fundraising, event planning, etc.
First Step works hard to create a workplace that is dynamic. We encourage people with diverse identities and experiences who are excited about equity and social justice to apply.
LOCATION: Wayne Office
REPORTS TO: Director of Operations and Engagement
POSITION TYPE: Full-time, 37.5 hours/week, hourly pay
PAY RANGE: $18/hour
SCHEDULE: Monday through Friday; 9 AM – 5 PM
START DATE: June 24, 2024 (may be negotiable)
TO APPLY: http://www.firststep-mi.org/careers/job-application/
No phone calls or emails, please. First Step will only accept applications submitted via the link above. Applications on Indeed are not reviewed.
RESPONSIBILITIES
- Provide support, coordination and be the point of contact for all visitors; properly screen visitors before permitting entry and be comfortable turning away inappropriate visitors; create a warm and welcoming environment
- Answer office phones and doors, follow up with voicemails and emails, greet visitors, ensure mail, alerts, announcements, and messages get to appropriate staff
- Update and keep community resource contacts and materials current; support others with accessing agency materials and information
- Oversee front desk volunteers and on-site projects: Establish training and shift schedule, assign/distribute workload, collect timesheets, help coordinate groups
- Assist in recognizing donor-giving opportunities; be comfortable accepting or denying donations; process and organize donations
- Assist with office administrative duties and operational support such as document management, monthly supply ordering, filing, data entry, etc.
- Attend all scheduled team, staff, and in-service meetings
- Support and carry out First Step’s mission, vision, and values
- Support Philanthropy team during peak donation and event times; Support other staff, programs, and events, as needed
QUALIFICATIONS
- High School Diploma or equivalent; multi-lingual, experience in nonprofit fundraising and administration a strong plus
- Customer service oriented; empathetic and client-centered; calm and welcoming demeanor
- Able to maintain a high level of confidentiality with sensitive information at all times; capable of handling crises effectively
- Experience working effectively with people from diverse racial, economic, and cultural backgrounds; strong interpersonal skills
- Understanding of issues related to domestic and sexual violence
- Excellent organizational skills and attention to detail, strong oral and written communication skills, and computer skills, including database management and Microsoft Office
- Self-motivated with the ability to work independently and with supervision or a team; Ability to multi-task and manage multiple ongoing projects at the same time
- Ability to lift 30 pounds on occasion
REQUIREMENTS
Must be at least 18 years old and satisfy criminal background checks, DHHS child abuse registry check, sex offender registry check, and driving check. Must have and maintain a valid MI driver’s license, excellent driving record, reliable transportation, and current auto insurance. These requirements will be re-checked throughout employment.
BENEFITS
Agency provided health, dental, and optical insurance after 60 days. Agency provided Life and LTD insurance after 60 days. EAP. Voluntary insurance benefits and Dependent Care FSA are available after 60 days. Employer contribution to 401k. Annual PTO and floating holidays. Accrued paid flex time. Agency Closure Days off with pay.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person