We are looking for an enthusiastic, customer-focused individual to join our sales team at The historic Millennium Knickerbocker Hotel in Chicago, a AAA 4-diamond property part of Millennium Hotels & Resorts. The Catering Manager will handle proactive & reactive sales activities, adopting a total account management approach. This is a great opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.
Keys to success:
· Work directly with Director of Sales and hotel management team to determine key needs for the business
· Identify opportunities and implement sales actions to address needs, developing new catering, group & transient business opportunities for hotel
· Develop existing client relationships to increase production from existing accounts
· Total account management of assigned account portfolio
Roles & responsibilities
· Research the market to identify potential companies and business opportunities for the hotel, making the most out of the market intelligence available (i.e. Agency360, Knowland, ZommInfo)
· Account manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accounts; create Account Development Plans for top 10 accounts
· Conduct twenty-five sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)
· Develop relationships with all levels of client base, from bookers up to senior management
· Meet with existing and potential clients and carry out site inspections in an engaging and professional manner
· Follow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite business
· Respond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, Meeting Broker, email, direct),
· Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner
· Issue contract to client upon confirmation, follow-up for signed return and deposit
· Meet with client to discuss final details of group/meeting/event
· Issue BEO and distribute to relevant hotel team members
· Maintain bookings, contacts and activities, record up to date in Delphi
Job Requirements
· Excellent customer service and communications skills, solution driven
· Ability to work independently with little supervision self-starter
· Knowledge of working with Delphi FDC System (a must)
· Manage challenging situations in a calm and professional manner
· Ability to assess and process information accurately, including essential mathematical calculations
Education:
College / university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills and abilities
Sign on Bonus: $500.00
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
Weekly day range:
Experience:
- Delphi: 1 year (Required)
- Sales: 2 years (Required)
Work Location: In person