The home office is located in West Des Moines, IA.
Looking specifically for 8 a.m. to 4:30 p.m. or 8:30 a.m. to 5 p.m.
Bilingual preferred!
Hourly rate = Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.
JOB SUMMARY
We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.
RESPONSIBILITIES
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Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
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Field phone calls, emails, and chat requests
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Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
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Research account discrepancies including payment research
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Stay informed of any changes to policies and procedures
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Provide timely resolution of customer complaints, concerns, and inquiries
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Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
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Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
QUALIFICATIONS
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High school diploma or equivalent.
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Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered
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A minimum of 2 years’ experience in Customer Service
KNOWLEDGE AND SKILLS
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Knowledge and experience in a call center environment
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Knowledge of the credit and financial industry
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Excellent customer service focus
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Excellent verbal and written communication skills
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Excellent interpersonal, negotiation, and conflict resolution skills
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Ability to prioritize tasks
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Ability to act with integrity, professionalism, and confidentiality
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Strong communication skills- both written and verbal
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Superior time management and organizational skills
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Ability to work independently and within a team
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Proficient with Microsoft Office Suite or related software